BSPOO / GLOBAL SHIPPING

Global shipping & order support

Delivery options for LED control equipment and professional audio/video accessories, from small parcels to bulk equipment orders.

Shipping destinations

We arrange international shipping according to destination and service availability. Available options depend on your delivery country, postal code, product type, package size and quantity. Remote areas, islands, oversized shipments and some destinations require an individual shipping quotation. Please contact us if you cannot find a suitable option for your address.

Delivery options and estimated transit times

• Standard Shipping — estimated 7–15 days: for eligible small parcels with a total chargeable weight of up to 2 kg, subject to the carrier’s size, destination and product restrictions.
• Express Shipping — estimated 5–10 days: for eligible destinations and packages. Confirm the available service for your equipment and delivery address before ordering.
• Economy Air Shipping: where available, the service, estimated transit time and charge will be stated in your quotation.
• Sea Freight / Bulk Equipment — request a quote: may be arranged for suitable large or bulk orders. Around 30 days is a planning estimate for suitable routes only, not a guaranteed worldwide delivery time. Your quotation will confirm the route, estimated timing and included services.

Not every service is available for every order. Transit estimates begin at carrier dispatch and exclude order processing, stock preparation and pre-shipment testing. We will confirm the applicable processing time and whether your quoted transit estimate uses business or calendar days. Customs inspection, public holidays, carrier disruption and remote-area delivery may affect arrival dates.

Shipping charges and chargeable weight

Shipping charges depend on the destination, selected service, number of packages, packed weight and external package dimensions. Carriers may charge using the greater of actual packed weight and volumetric weight, according to their service rules.

A product’s listed weight may describe the device itself and should not be treated as its packed shipping weight. Several lightweight items can move a combined shipment above the small-parcel limit. Equipment and mixed orders may require multiple packages.

Enter your delivery address in the cart or at checkout and review the available shipping option and final order total before payment. The shipping charge shown applies to the selected displayed option. If free shipping is shown, no shipping charge is added for that option; it does not imply express delivery.

For bulk equipment, oversized shipments or special delivery requirements, contact us before placing your order so the complete shipping arrangement and quotation can be confirmed. A requested quotation is not a confirmed booking, and an unconfirmed quotation does not mean free shipping.

Multiple items and bulk freight

We assess shipping based on the actual packing arrangement. Combining devices in one order does not necessarily mean they can travel in one box or at the small-parcel rate. For a freight quotation, provide the models, quantities, country and postal code, and tell us if delivery is to a residential or commercial address or requires special unloading arrangements.

Your freight quotation will specify the included services, charges and estimated timing. Please check whether it covers door-to-door delivery or only a port-to-port service, as well as customs clearance and final delivery.

Customs, duties and import taxes

Import duties, taxes and clearance requirements vary by destination. Your quotation or checkout information will state whether these charges are included. Any applicable charges not included in the agreed price are payable by the recipient. Contact us before payment if the tax or clearance arrangements are unclear.

Dispatch changes and delivery support

If we cannot meet the shipping date promised for your order, we will contact you about the delay and available options, including agreeing a revised date or cancelling unshipped items for a refund. Carrier transit and customs processing may affect arrival dates.

Your delivery details

Check your name, street address, city, state or region, postal code, country and contact details before submitting the order. If you notice an error, contact us with your order number as soon as possible. Changes depend on whether the shipment has already been processed or dispatched.

Order status and tracking

Keep your order number and order confirmation. For a delivery update or tracking enquiry, email us with the order number and destination. If your carrier has marked a parcel delivered but you cannot locate it, check the delivery location and contact us with the tracking details.

Damaged parcels or product issues

Keep the packaging and take photos of the outer parcel, shipping label, product and any visible damage. Contact us with these details so we can review the shipment or product issue. Please obtain the correct return instructions before sending an item back.

Choosing the right equipment

Before ordering, confirm the exact model and selected option, input and output interfaces, screen or signal requirements, cable length and power requirements. For a replacement part, include the model of the equipment you already use.

Payment and guest checkout

PayPal and eligible debit or credit card options are available at checkout. You can place an order without creating an account. Payment availability can vary by location and payment eligibility.